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Important Things Make Sure You Read

Terms of Service for

Terms of Service

The term ‘user’ is referred to the client at SimplyFrag who rents a service from SimplyFrag. The term ‘user’ may also be referred to as ‘client’ or ‘customer’ in this document.

The term ‘SimplyFrag, we or us’, without limitation refers to ourselves as the company.

When a user is registering with SimplyFrag they will have agreed to the terms of service in order to make the account and host with us. They will also be reminded while purchasing a service to agree to the Terms of Service.


SimplyFrag can suspend/terminate a user’s service if it is in violation of these Terms of Service. The service may also be suspended by SimplyFrag at any given time and for any valid reason.

SimplyFrag has the right to update/modify the Terms of Service at any time without any given warning. It is SimplyFrags users own responsibility to frequently look at the Terms of Service for any changes.

The files and data stored on our services is only to be used for the service. The only exception to this is hosting fast download servers for game server models, maps, materials and sounds within the web hosting service.

SimplyFrag game servers may not be used for host name spamming purposes and other such activities a strictly prohibited on our hosting services. The server/servers in question will be cancelled without refund.

A SimplyFrag user’s support request will be handled based on the level of priority meaning that high priority will take less time to be answered. At SimplyFrag we will try to answer all support tickets within 4-24 hours however certain requests may not fit within the 24 hour response time due to a high level of requests or on-going issues.

SimplyFrag retain the rights to revoke support requests to a user if they are abusing the priority features to get faster responses e.g. Install 1 mod/plugin which isn't essential and setting it as high priority.

SimplyFrag users are asked to be respectful towards SimplyFrag staff. Warnings will be issued for minor offenses however major disrespect will lead to suspension of support services for a period of time.

SimplyFrag guarantee to provide hosting services to our users with a 99.9% up time or greater, however server issues do still occur. Downtime is measured in box downtime not server downtime meaning that if the box is down for more than 99.9% you are viable for a partial refund equivalent to the down time which will be added to account credit only.

SimplyFrag users agree not to abuse or exploit bugs in our control panels and to report them to support so that we can work on fixing the issues or report them to the software developer.

SimplyFrag users understand that any incoming payment from Fortumo are strictly non-refundable meaning that any credit added by this method must be used on the account. However accounts with that add credit via PayPal to pay for the services can be refunded for the amount of credit remaining in their account.

SimplyFrag users are only able to resell our services if they have written consent from SimplyFrag. Failure to comply will result in suspension of all services attached to the user who is reselling without permission.

SimplyFrag users may not use our services to ruin the reputation of SimplyFrag or companies which are directly associated with, or are owned by SimplyFrag. Refunds on services due to downtime will be given in account Credit. Refunds on services before 3 days after payment can be refunded to PayPal or Google Checkout however Fortumo payments are non-refundable but may be re-imbursed in the form of credit.

TeamSpeak 3 and San Andreas Multiplayer Hosted Tab Purchases are non refundable upon purchase due to payments to a third party being required to offer these services.

Refunds are usually 3 days after payment and are also subject to valid reason being provided i.e. Downtime, Extended periods of DDOS attacks. SimplyFrag reserve all rights to reject refund requests if the reason provided doesn't fit the refund criteria.

SimplyFrag customers must renew their services on time or they will be suspended, however all files are still accessible for 14 days after suspension extensions are availiable on a request basis only you must also provide information such as expected renewal dates.

SimplyFrag customer can't renew on time it is her/her responsibility to contact support and try to come to a solution. In the event of a server move all services hosted on the box in question will be offline for the duration of the move. It is up to the SimplyFrag user to frequently check for updates on the situation which will be posted on our website and/or emailed to the user directly. This action is a last resort action to solve an on-going problem meaning that it very unlikely to occur.

It is the SimplyFrag users own responsibiity to keep their data safe. SimplyFrag cannot be held liable for any data loss or corruption. While we do supply several features to our users which will assist in data consistency and protection with our control panels. It is also at the SimplyFrag users own responsibility to make regular backups in order to control data loss.

Currently the SimplyFrag is only available in English meaning that as a SimplyFrag client you must speak to support staff in his/her language to avoid miss-communication with our staff.


SimplyFrag users are not allowed to transfer ownership of an account with notifying SimplyFrag support and getting approval.

Any SimplyFrag users who are caught DDOSing other hosts or provoking DDOS attacks towards SimplyFrag will have their service immediately terminated if valid evidence is given.

At Simplyfrag we have many systems in place to comply with data protection laws such as all administrators at SimplyFrag are able to access your service data, support tickets, Name on the account, username and email address in order to confirm you’re the owner of the account however in rare cases the SimplyFrag executive may be asked to confirm certain sensitive information such as transaction ID's.

If you do not agree to these terms and conditions you have 2 options and these are: 
1) Don't purchase a server from SimplyFrag.

2) If you don't want to disclose your full name, then enter your first name and an initial or give us another name you would like to refer to you by via our customer service system.

Additional web hosting terms

The web hosting provided by SimplyFrag is only to be used to host web content only. Your hosting may not be used for any other content (i.e. Server backups, file downloads, etc.). The only exceptions to this is FastDL redirect servers or Server DNS setups (i.e.

All files hosted must comply with UK and EU content laws. We do not provide hosting for any type of adult content meaning that if adult content is found then the service can be suspended without warning.

If you intend on using your web hosting for resource intensive applications such as streaming videos, hosting browser based games, etc., please contact us for alternative plans.

Shell accounts are not to be used to run any processes not related to web hosting is strictly prohibited. This includes processes such as bots, game servers, voice servers, server applications. If you are unsure if you are allowed to run a certain application, please contact support.


Any payment disputes opened via Fortumo, PayPal or Google checkout will result in all the services owned by the SimplyFrag user being suspended until the dispute has been resolved or other arrangements have been made. 

Any referral or affiliate credits may only be used towards the purchase of web hosting or game hosting services.

It is the SimplyFrag customer’s responsibility to cancel any recurring payment or subscriptions to our services which can be done via the billing panel. No refunds can be made upon a recurring payment after 3 days of the payment being made. In order to completely cancel the recurring payment the SimplyFrag user may need to login to his/her PayPal or Google Wallet account to cancel the payment. SimplyFrag is not held liable for any un-intended payments.

All Payments made by Fortumo are non-refundable due to restriction on this third party service.

All TCVM purchases are non-refundable.

TCAdmin Virtual Machines (TCVM)

SimplyFrag supplies virtual machines to customers who are reselling our services meaning they can create and sell services using their allocated resources. SimplyFrag is not liable for their actions and all payment issues. Support has to be handled by them through their support system unless the support plan was purchased.. 

SimplyFrag will only provide the hosting services and the control panel for the resellers meaning that reseller customers can only contact SimplyFrag for support in issues related to TCAdmin or services like MySQL databases. 

Any Complaints regarding TCVM owners must be directed to SimplyFrag's support team or emailing us directly using the contact information provided on our website. 

SimplyFrag retain the rights the shutdown a TCVM and all the services on the TCVM at any given time if the customer violates the terms of service or is found to be provoking DDOS attacks against our services.

SimplyFrag also retain the rights to terminate a TCVM if it is being used for non-commercial uses i.e. Personal or Community hosting.

SimplyFrag retains the right to stop, suspend and/or terminate a TCVM customers services if it exceeds the quoted server specifications.


Terms of Service Last Edited: 15/01/2014

Minecraft Arrow Voice Server Arrow Website Hosting Arrow
  • MineCraft SERVER

    We provide fast Minecraft servers at an affordable price tag. You can manage your Minecraft server using the award winning TcAdmin CP that we provide.
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    £7.50 GBP


    Voice Servers are servers in which multiple users can join to communicate using "Voice Over IP". Users can join/make channels for specific topics e.g. war room.
    • TCAdmin 2 Panel
    • Mumble
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    • DDOS Protected

    £0.11 PER SLOT

  • Web Hosting

    We supply simple and fast web hosting for personal and business use. Once you purchase a plan it will be setup instantly and login details will be sent to your email.
    • 3 GB Disk Space
    • 10 GB Bandwidth
    • DNS Managment
    • cPanel 11
    • Shared Hosting
    • DDOS Protected

    £1.99 GBP